Shipping policy

Shipping Policy

2Seasons LLC
Website: 2seasons.us
Email: hello@2seasons.us

1. Overview

At 2Seasons LLC, we offer customized lifestyle and fashion products, including personalized bags, travel accessories, and related items. Because many of our products are customized or made to order, each order may require processing and customization time before shipment.

This Shipping Policy explains how orders are processed, shipped, delivered, and handled in the event of delays, customs procedures, incorrect addresses, failed deliveries, or other shipping-related matters.

By placing an order on 2seasons.us, you agree to this Shipping Policy.

2. Order Processing and Customization Time

Customized and personalized products usually require 3 to 7 business days for customization and processing after the order details are confirmed.

This processing timeframe does not include shipping or delivery time.

Processing time may vary depending on:

  • Product availability.
  • Customization complexity.
  • Design requirements.
  • Order volume.
  • Quality control.
  • Public holidays or peak seasons.
  • Operational or supplier-related factors.

Once the customization or production process has started, the order cannot be canceled, changed, or refunded unless there is a confirmed issue caused by 2Seasons LLC.

3. Shipping Time

Shipping time begins after the order has been processed, customized, quality-checked, packed, and handed over to the shipping carrier.

Estimated delivery times may vary depending on the shipping destination, carrier service, customs clearance, weather conditions, peak seasons, holidays, and other factors outside our control.

Any delivery dates or shipping timeframes shown at checkout are estimates only and are not guaranteed unless expressly stated otherwise.

4. Third-Party Shipping Carriers

All orders are shipped and delivered through third-party shipping carriers and logistics providers.

Once an order has been handed over to the carrier, delivery is managed by the third-party carrier. 2Seasons LLC will assist customers where possible, but we are not responsible for carrier delays, routing issues, failed delivery attempts, or events outside our reasonable control.

2Seasons LLC is not responsible for delays caused by:

  • Third-party shipping carriers.
  • Customs clearance or customs inspections.
  • Import procedures in the destination country.
  • Incorrect or incomplete shipping information provided by the customer.
  • Failed delivery attempts.
  • Customer unavailability.
  • Weather conditions.
  • Peak season delays.
  • Public holidays.
  • Events outside our control.

5. Shipping Rates

Shipping rates are calculated and displayed at checkout based on the shipping destination, selected shipping method, product type, order weight, package size, and carrier availability.

Shipping fees are non-refundable unless the issue was caused by 2Seasons LLC, such as sending the wrong item or a confirmed production-related error.

6. Order Tracking

Once your order has been shipped, you may receive a tracking number by email or through your order confirmation page.

Tracking updates are provided by the shipping carrier. Please note that tracking information may take some time to update after the package has been handed over to the carrier.

If your tracking information has not updated for several days, please contact the carrier directly or email us at hello@2seasons.us with your order number so we can assist where possible.

7. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, taxes, import fees, brokerage fees, handling charges, or other fees imposed by the destination country or shipping carrier.

These charges are the customer’s responsibility unless clearly stated otherwise at checkout.

2Seasons LLC is not responsible for customs delays, customs inspections, rejected deliveries, additional charges, or any delivery issues caused by customs authorities or import procedures.

If a package is delayed, held, rejected, returned, or destroyed due to customs issues, refusal to pay duties, or failure to complete required import procedures, the customer may be responsible for any related costs, including return shipping, reshipping, storage fees, handling fees, or carrier charges.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

2Seasons LLC is not responsible for orders delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately at hello@2seasons.us. We will do our best to assist, but address changes are not guaranteed once the order has been processed or shipped.

If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping fees and any related carrier charges.

9. Failed Delivery Attempts

If the shipping carrier attempts delivery and the customer is unavailable, does not respond, refuses delivery, or fails to collect the package, the package may be returned to sender or held by the carrier.

2Seasons LLC is not responsible for failed delivery attempts caused by customer unavailability, refusal of delivery, failure to respond to the carrier, or failure to collect the package.

If reshipping is requested, the customer may be required to pay additional shipping fees before the order is shipped again.

10. Refused or Unclaimed Packages

If a package is refused, unclaimed, returned due to customer inaction, or returned because the customer failed to complete customs requirements, the customer may be responsible for all related costs.

Refunds may not be issued for customized or personalized products that are returned due to refusal, failure to collect, customs refusal, incorrect address, or failed delivery.

11. Lost, Stolen, or Missing Packages

If your tracking information shows that the package was delivered but you did not receive it, please check with neighbors, building security, reception, mailroom staff, or the shipping carrier first.

2Seasons LLC is not responsible for packages marked as delivered by the carrier but reported as lost, stolen, or missing after delivery.

However, we will assist customers where possible by providing tracking details and supporting information for carrier investigation.

For packages that appear lost in transit before delivery, we may assist in opening a claim with the shipping carrier. Final decisions regarding carrier claims may depend on the carrier’s investigation and policies.

12. Damaged Packages During Shipping

If your order arrives damaged, please contact us within 7 days of delivery at hello@2seasons.us and provide:

  • Order number.
  • Clear photos or videos of the damaged product.
  • Photos of the outer packaging.
  • Photos of the shipping label.
  • A brief explanation of the issue.

Please keep all original packaging until the claim is resolved, as the carrier may require it for inspection.

After reviewing the case, we may offer a replacement, repair, store credit, partial refund, or refund depending on the circumstances and the evidence provided.

13. Split Shipments

Some orders may be shipped in multiple packages depending on product availability, customization requirements, warehouse location, or carrier limitations.

If your order is split into multiple shipments, you may receive more than one tracking number.

14. Shipping Restrictions

We reserve the right to refuse, cancel, or limit shipping to certain countries, regions, addresses, freight forwarders, P.O. boxes, military addresses, or locations that are not supported by our shipping carriers.

If we are unable to ship your order to the provided address, we may contact you for an alternative address or cancel and refund the order where applicable.

15. Delays Outside Our Control

2Seasons LLC is not responsible for shipping or delivery delays caused by circumstances outside our reasonable control, including but not limited to:

  • Customs procedures.
  • Carrier delays.
  • Weather events.
  • Natural disasters.
  • Labor strikes.
  • Supplier delays.
  • Public holidays.
  • Government restrictions.
  • Technical disruptions.
  • High-volume seasonal periods.
  • International shipping disruptions.

We will make reasonable efforts to assist customers, but we cannot guarantee delivery dates affected by these circumstances.

16. Changes After Shipment

Once an order has been shipped, we may not be able to change the shipping address, redirect the package, cancel the shipment, or modify the delivery method.

Any changes after shipment are subject to carrier approval and may result in additional fees, which may be the customer’s responsibility.

17. Contact Information

For shipping questions, tracking assistance, or delivery issues, please contact us at:

2Seasons LLC
Website: 2seasons.us
Email: hello@2seasons.us

Please include your order number and tracking number, if available, so we can assist you properly.

Effective Date: 23/05/2026